Terms of Service

version March 23, 2025

PLEASE READ THESE TERMS OF SERVICE (the “Terms” or the “Agreement”) CAREFULLY. THESE TERMS GOVERN THE LEGAL RELATIONSHIP FORMED BETWEEN CANTON OPTICS USA, LLC. AND YOU.  YOUR USE OF THE WEBSITE WWW.CANTONOPTICSUSA.COM (the “Website”) OR THE PLACEMENT OF AN ORDER WITH CANTON OPTICS USA, INC. VIA ELECTRONIC OR NON-ELECTRONIC MEDIUMS IS AN ACKNOWLEDGEMENT THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND ARE HEREBY AGREEING TO BE BOUND BY SUCH TERMS.  IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT YOU MUST NOT PLACE AN ORDER FOR ANY Canton Optics USA, INC. PRODUCT, AND YOU MUST DISCONTINUE USING THE WEBSITE AND THE APPLICATION IMMEDIATELY.

 

1. Parties.

This Agreement is entered into between Canton Optics USA, Inc. (“Canton”), doing business as Canton Optics USA, and each such individual or entity that 1) uses the Website, or 2) places an order with Canton via electronic or non-electronic mediums (referred to herein as “You” or “Your”) (You and Canton are sometimes collectively referred to as the “Parties,” each a “Party”).  The Agreement is entered into the moment You use the Website.

 

2. Products; Prices; Purchase Orders.

Canton lists the products it offers for sale (the “Products”) in a digital catalogue on the Website. The prices for the Products are listed on the Website and may include additional itemized charges imposed for applicable taxes, shipping and handling, and other fees as Canton may include in its sole discretion. You indicate to Canton which Products You wish to purchase by selecting the specific Products You desire and choosing to add those items to Your electronic cart (the “Purchase Order”).  Prior to checkout, all the Products in Your Purchase Order, their respective prices, any applicable fees and other charges, and the total amount to be paid upon checkout (the “Order Total”) will be displayed for You.  Prior to checkout You may make changes to the Purchase Order by removing Products in the Purchase Order or adding additional Products to the Purchase Order.  By submitting Your payment information and shipping information at checkout and clicking on the “Place Order” button (or other similar such button), You acknowledge that Your Purchase Order is final and cannot be modified without the express written consent of Canton, and You agree to pay the full amount of the Order Total to Canton.  Hence, it is Your sole responsibility to ensure that Your Purchase Order is correct prior to checkout.

 

3. Returns.

Canton shall permit You to return a Product to Canton in exchange for a full refund for any reason if such request for a refund is received by Canton within the 30-day period beginning on the date the Product was originally delivered to You (the “Return Period”). To return a Product or Purchase Order in full, You must contact Canton’s support team to obtain a Return Ticket Authorization Number (the “Ticket Number”) prior to returning any Products. Products returned without a proper Ticket Number will be returned to You without refund, and the Return Period shall not be extended. Upon receiving the Ticket Number, the returning Product must enter return transit via the contracted third-party carrier within seven (7) days. Until Canton is in receipt of the Product being returned, Canton shall have no obligation to process a refund for the Product, and if the Product is never received by Canton, no refund shall be due to You.  IT IS YOUR RESPONSIBILITY TO ENSURE PROPER PACKING AND SAFE TRANSIT AND TRACKING OF THE PRODUCT TO THE DESIGNATED Canton FACILITY FOR RETURNS.  Notwithstanding the above, in the event a Product is returned to Canton in a condition different from the condition of the Product when Canton delivered it to You, Canton may contact You to investigate Your use of the Product, and Canton may in its sole discretion return the Product to You and provide no refund or keep the Product and provide You with a refund commensurate with the value of the Product at the time of its return (which may be $0 if the Product is severely damaged), which value Canton shall determine in its sole discretion.  If a full or partial return is processed, Canton shall refund the amount using the payment method You used when purchasing the Product.  If more than one payment method was utilized, Canton may refund the payment to one or both methods used.  International buyers may be required to pay for, or compensate Canton for, return shipping, customs fees, duties, and other applicable fees incurred in the return.

 

4. Express Warranty.

 Except for the Exclusions identified below, Canton guarantees all Products You purchase on the Website shall operate according to the Products’ respective original specification, and Canton warrants all such Products against substantial defects in materials and workmanship, and against actual and direct damage as a result of some accidents (the “Scope of Warranty”), for five (5) years from the date of Your Purchase, unless otherwise specified (the “Warranty”). In the event an unforeseen delay postpones delivery of a purchased Product by greater than 30 days from the Purchase Order date, the Warranty coverage period will commence on the day of delivery of the applicable Product.

4.1. Exclusions from Warranty Coverage.  The Scope of Warranty for the Warranty and Extended Warranty for each Product does not include the following (collectively, the “Exclusions,” each an “Exclusion”):

1.Damages caused by improper installation, removal or disposal of the Product, or damage to a Product while it is being serviced;

2. Damages caused by (a) another physical or electronic item, substance, or chemical that is not the Product, (b) abuse or misuse, (c) liquid contact as a result of natural phenomenon, fire, earthquake or other external cause, (d) operating the Product outside the permitted or intended uses described by the manufacturer, or (e) service (including upgrades and expansions) performed by anyone who is not a representative of Canton or a Canton Authorized Service Provider (as identified by Canton).

3. Damages to a Product with a serial number that has been altered, defaced or removed, or to a Product that has been modified to alter its functionality or capability without the written permission of Canton.

4.Intentional damage or destruction of the Product;

5. Damages caused to the Product by a third-party carrier shipping the Product.

6. Damages to a Product that has been lost, stolen, or transferred to a third-party (i.e. the Warranty she apply only to Products that are returned to Canton by the original purchaser);

7. Cosmetic damage to the Product, including, but not limited to, scratches, dents and broken plastic on ports;

8. Consumable parts, such as batteries, lightbulbs, or disposable accessories;

9. Preventative maintenance on or for the Product; and

10. Loss of profits or revenue as a direct or indirect result of loss or interrupted use of the Product.

11. All other damages that are neither defects in material and workmanship nor the actual and direct result of an accident.

4.2. Warranty Claim.  The Warranty and Extended Warranty coverage protects the value of Your Product based up to the amount paid for that particular Product only.  To make a valid claim under the Warranty or Extended Warranty (a “Warranty Claim”), You must submit the Warranty Claim through the Support tab on the Website on or before the expiration date of the applicable Warranty or Extended Warranty.  A Warranty Claim submitted after the expiration of the applicable warranty period need not be honored by Canton.  Upon receipt of a timely Warranty Claim, Canton or its agents may require that You furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues, and follow additional procedures for obtaining warranty service.  At Canton’s sole discretion it may determine whether Your Product will be repaired or whether the purchase price for the Product will be refunded. Depending on the condition of the Product, Canton may determine that the Product needs to be sent to one of Canton’s facilities for service and/or repair.

    1. Your Responsibilities.  To facilitate a valid Warranty Claim, You must comply with the following, the failure of which may void Your Warranty Claim in Canton’s sole discretion:

1.1     IN THE EVENT CANTON REQUIRES THE PRODUCT TO BE SENT TO ONE OF ITS FACILITIES FOR SERVICE AND/OR REPAIR, IT IS YOUR RESPONSIBILITY TO ENSURE PROPER PACKING FOR SHIPMENT.  IF THE PRODUCT IS DAMAGED IN TRANSIT TO CANTON, THE WARRANTY CLAIM WILL BE VOID, AND YOU WILL NEED TO SUBMIT A CLAIM FOR REIMBURSEMENT THROUGH THE CARRIER YOU USED TO SHIP THE PRODUCT;

1.2.    IF APPLICABLE, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE PRODUCT’S INFORMATION STORAGE MEDIA TO PROTECT THE CONTENTS THEREIN AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES. YOU MUST ALSO REMOVE FROM THE PRODUCT ALL PERSONAL INFORMATION THAT YOU WISH TO PROTECT.  DURING WARRANTY SERVICE THE CONTENTS OF THE PRODUCT’S INFORMATION STORAGE MEDIA WILL BE DELETED AND REFORMATTED. YOU AGREE THAT Canton AND ITS AGENTS SHALL NOT BE HELD RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA, OR OTHER INFORMATION, PERSONAL, PROPRIETARY, OR OTHERWISE, CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE ITEM SERVICED; and

1.3.    You must disable all security passwords for the Product to enable Canton to service and/or repair the Product.

 

5. Waiver of Implied Warranties.

EXCEPT FOR ANY EXPRESS WARRANTIES DESCRIBED UNDER THIS AGREEMENT, YOU HEREBY WAIVE AND DISCLAIM ANY AND ALL OTHER GUARANTEES, AND EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

 

6. Shipping Damage.

Canton contracts with a third-party courier to deliver Your Products. Upon delivery, the courier may require a signature from someone over the age of 18 year to accept delivery.  Although shipping damage is exceptionally rare, if the shipping container for the Product is severely damaged or if the contents therein are broken or otherwise harmed, do not sign for or accept the shipment; rather, take photographs of the damaged container and/or Product(s) sufficient to establish that the damage was caused during shipment and not by You or Your mishandling of the Products and contact Canton’s support staff immediately (contact information below) to provide such photographs to Canton.  You agree to cooperate promptly with Canton to submit an insurance claim through the shipping courier.

 

7. Customer Support.

Canton may, in its sole discretion, offer remote customer support channels to You for help with purchases, requests regarding returns and other claims, and general troubleshooting. The following support channels may be utilized for customer support:

 

    • Email: help@cantonopticsusa.com
    • Telephone: +1 (877) 670-1028
    • Web Chat: https://cantonopticsusa.com
    • Availability: Monday-Friday from 7:30am to 4:30pm (US Pacific Time)

 

If You attempt to contact Canton through an alternative channel, You may not receive a response.  Canton reserves the right to discontinue support or refuse service to You if You exhibit aggressive, harassing, discriminatory, or other inappropriate behavior through Canton’s available support channels. In certain cases, Canton may protect the identity of its support agents or team members by using aliases, nicknames, or other filters in order to comply with privacy laws.

 

8. Payment.

Canton does not accept purchase orders, money orders, wire transfers, or other forms of payment except as expressly stated herein. Canton contracts with a third-party company for payment-related services which uses a third-party payment processor (“Payment Processor”) to link to Your debit or credit card account. In addition to the terms of this Agreement, the processing of payments or credits, as applicable, in connection with Your Purchase Order will be subject to the terms, conditions, and privacy policies of the Payment Processor and Your debit or credit card issuer. In connection with Your Purchase Order, Canton will obtain certain transaction details, which Canton will use solely in accordance with the Privacy Policy (defined in Section 23 below).  If You decide to pay in full using a debit or credit card, without any pre-condition, You bear ultimate responsibility for ensuring that the full amount of the Order Total is paid to Canton.  You agree to pay Canton for any unpaid amount of the Order Total and costs of collection, including reasonable attorney fees, in the event of a failure by the Payment Processor or Your financial institution(s) to remit payment in full to Canton.  Further, You agree that in the event of a dispute regarding the Purchase Order, warranties, refunds, or any other part of this Agreement, You shall not initiate a “chargeback” or “payment dispute” through Your financial institution under any circumstance without the express written consent of Canton.  Your failure to obtain Canton’s express written consent prior to initiating a chargeback through Your financial institution shall be considered a material breach of this Agreement, and Canton shall be permitted to cease to provide further support, including repair, return, and general troubleshooting information to You until the investigation has concluded.

 

9. Intellectual Property.

This Agreement does not constitute a sale of any rights of ownership in or related to the Website, or any intellectual property rights owned by Canton.  Canton alone (and its licensors, where applicable) shall own all right, title and interest, including all intellectual property rights, in and to the Canton Website and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You or any other party relating to the Website or Products. Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of or created from the Website or the Products shall be owned solely and exclusively by Canton, and/or, as applicable, Canton’s third-party vendors, as shall any and all patent rights, copyrights, trade secret rights, trademark rights, and all other proprietary rights, worldwide therein and thereto. To the extent You create any intellectual property in relation to Your use of the Website, You hereby irrevocably assign to Canton any and all of Your intellectual property rights, including, but not limited to, Your rights, title, and interests in the Website, the Products, or any modification to or derivative work of the Website or the Products. You shall not remove, obscure, or alter, or authorize or permit any third-party to remove, obscure, or alter, any proprietary rights legend or legal notices displayed in the Website or Products. For the avoidance of doubt, using Canton’s Website or Products shall not give You ownership of any intellectual property rights in Canton’s Website, Products, or the content You access. You may not use content from Canton’s Website unless You obtain permission from its owner or are otherwise permitted by law. These Terms do not grant You the right to use any branding or logos used in the Website or Products without Canton’s express written approval. Canton and its name, logo and the Product names and logos associated with the Website and Products are to be considered trademarks of Canton, its affiliated companies or approved third-parties, and no right of license is granted to You to use them.  The materials and content on the Website are copyrighted by Canton and/or other applicable rights holders, excluding You. You may download and reprint a single copy of the materials from the Website for Your own personal, noncommercial use only, provided that You keep intact all credits and copyright and other proprietary notices. Any other use of the materials is strictly prohibited without Canton’s prior written permission and the permission of all applicable rights holder(s).

9.1. Notice of Copyright Infringement.

If You are a copyright owner who believes Your copyrighted material has been reproduced, posted or distributed by Canton in a manner that constitutes copyright infringement, prior to initiating any legal dispute You agree to inform Canton’s designated copyright agent by sending written notice by email to help@cantonopticsusa.com. You must include the following information in Your written notice: (a) a detailed description of the copyrighted work that is allegedly infringed upon; (b) a description of the location of the allegedly infringing material on the Website or Products; (c) Your contact information, including Your address, telephone number, and, if available, email address or other electronic address; (d) a statement by You indicating that You have a good-faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law; (e) a statement by You, made under penalty of perjury, affirming that the information in Your notice is accurate and that You are authorized to act on the copyright owner’s behalf; and (f) an electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement. Please note that the contact information provided in this paragraph is for suspected copyright infringement only. Contact information for other matters can be found elsewhere on the Website.  Failure to comply with this Section shall be deemed a material breach of this Agreement.

 

10. DISCLAIMERS:

THE WEBSITE AND ANY INFORMATION CONTAINED ON OR PROVIDED THEREIN ARE PROVIDED ON AN “AS IS” BASIS FOR THE SALE OF PRODUCTS AND SHOULD NOT BE USED FOR THE BASIS OF ANY SCIENTIFIC RESEARCH OR STUDIES. ANY ACCESS TO OR USE OF THE WEBSITE, AND ANYTHING YOU DOWNLOAD THEREFROM, IS VOLUNTARY AND AT YOUR SOLE RISK.  THE WEBSITE AND THE PRODUCTS ADVERTISED THEREIN, ARE INTENDED FOR AUTHORIZED, LICENSED MEDICAL PROFESSIONALS ONLY, INCLUDING MEDICAL DOCTORS, MEDICAL PHYSICIANS, MEDICAL PRACTICTIONERS, THEIR RESPECTIVE STAFF, THEIR RESPECTIVE CLINICS OR ENTITIES, THEIR AGENTS, AND OTHER AFFILIATED MEMBERS THEREOF.  Canton MAY DECLINE SERVICE AND/OR SALE OF ANY PRODUCTS TO ANY INDIVIDUAL OR ENTITY FOR ANY REASON SO LONG AS DOING SO WOULD NOT VIOLATE APPLICABLE LAW.  Canton DOES NOT MAKE ANY REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NONINFRINGMENT), WITH REGARD TO THE WEBSITE OR THE PRODUCTS, OR WITH RESPECT TO ANY INFORMATION, PRODUCT, SERVICE, MERCHANDISE, OR OTHER MATERIAL PROVIDED TO YOU ON OR THROUGH THE WEBSITE (INCLUDING, BUT NOT LIMITED TO, ANY CONSULTATIONS OR OTHER SERVICES YOU MAY OBTAIN FROM Canton TECHNICIANS YOU COMMUNICATE WITH), AND AS SUCH YOUR RELIANCE ON ANY SUCH ALLEGED REPRESENTATIONS OR ENDORSEMENTS SHALL BE DEEMED UNREASONABLE AND UNJUSTIFIED.  Canton DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS, OR USEFULNESS OF ANY INFORMATION, PRODUCTS, SERVICES, MERCHANDISE, OR OTHER MATERIAL PROVIDED THROUGH THE WEBSITE OR THE INTERNET GENERALLY.  Canton MAKES NO WARRANTY OR GUARANTEE THAT USE OF THE WEBSITE WILL BE UNINTERRUPTED, COMPLETE, TIMELY, SECURE, FREE FROM MALWARE, ERROR-FREE, OR CAUSE A LOSS OF DATA.  Canton EXPRESSLY DISCLAIMS THAT ANY FILES MADE AVAILABLE FOR DOWNLOADING THROUGH THE WEBSITE WILL BE FREE OF INFECTIONS, VIRUSES, WORMS, TROJAN HORSES, OR OTHER MALICIOUS CODE THAT CONTAIN CONTAMINATING OR DESTRUCTIVE PROPERTIES.  YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO DISCONTINUE USING IT, AND YOU HEREBY WAIVE ANY AND ALL CLAIMS FOR DAMAGES RESULTING FROM USING THE WEBSITE TO THE FULLEST EXTENT PERMITTED BY LAW.  YOU ARE RESPONSIBLE FOR MAINTAINING A MEANS EXTERNAL TO THE WEBSITE THAT WILL ALLOW YOU TO RECONSTRUCT OR RECOVER ANY LOST DATA.

 

11. Limitation of Liability.

YOU RECOGNIZE THAT Canton IS IN THE BUSINESS OF SELLING GOODS ONLY, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT WILL Canton BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) ARISING OUT OF THIS AGREEMENT, OR THE USE OF, OR THE INABILITY TO USE, THE Canton WEBSITE OR PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY INFORMATION OR DATA MADE AVAILABLE THROUGH THE Canton WEBSITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THE FOREGOING LIMITATION OF LIABILITY IS DETERMINED BY A COURT OF COMPETENT JURISDICTION TO BE UNENFORCEABLE, THEN THE MAXIMUM LIABILITY OF Canton FOR ALL CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND MEDICAL MALPRACTICE), OR OTHERWISE) OF EVERY KIND ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT(S) AT ISSUE. THE FOREGOING LIMITATION OF Canton’S LIABILITY WILL COVER, WITHOUT LIMITATION, ANY TECHNICAL MALFUNCTION, COMPUTER ERROR OR LOSS OF DATA, AND ANY OTHER INJURY, ARISING FROM THE USE OF THE Canton PRODUCTS OR APPLICATION, AND IF NO PRODUCTS WERE PURCHASED, THEN THE MAXIMUM AMOUNT OF Canton’S LIABILITY SHALL BE ONE HUNDRED DOLLARS ($100.00).

 

12. Class Action Waiver.

THE PARTIES WAIVE ANY RIGHT TO ASSERT ANY CLAIMS AGAINST THE OTHER PARTY AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, INCLUDING, BUT NOT LIMITED TO, CLASS ARBITRATIONS, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY LAW OR DEEMED BY A COURT OF LAW TO BE AGAINST PUBLIC POLICY. TO THE EXTENT EITHER PARTY IS PERMITTED BY LAW OR COURT OF LAW TO PROCEED WITH A CLASS OR REPRESENTATIVE ACTION AGAINST THE OTHER, THE PARTIES AGREE THAT: (I) THE PREVAILING PARTY SHALL NOT BE ENTITLED TO RECOVER ATTORNEYS’ FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION (NOT WITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT); AND (II) THE PARTY WHO INITIATES OR PARTICIPATES AS A MEMBER OF THE CLASS WILL NOT SUBMIT A CLAIM OR OTHERWISE PARTICIPATE IN ANY RECOVERY SECURED THROUGH THE CLASS OR REPRESENTATIVE ACTION.

 

13. Indemnification.

You agree to indemnify and hold harmless Canton, Canton’s affiliates, and each of its and their respective directors, officers, managers, employees, shareholders, agents, attorneys, accountants, representatives, licensors, successors and assigns from and against any and all losses, expenses, claims, judgments, damages and costs, including reasonable attorneys’ fees, that arise out of Your use of the Products, the Website, violation of this Agreement by You or any other person using Your account, or Your violation of any rights of another. Canton reserves the right to control the defense of any claim for which Canton is entitled to indemnification under this section. In such event, You agree to provide us with such cooperation as is reasonably requested by Canton.

 

14. Assignment.

This Agreement is personal to You and may not be assigned by You except as expressly agreed to by Canton in a signed writing.  On the other hand, Canton shall be permitted to assign this Agreement to any third-party in connection with the sale or acquisition of Canton without Your consent and without notice to You.  To the extent Your consent or notice is required by law, You hereby irrevocably agree to consent to such an assignment in advance and waive any requirements for notice of such an assignment.

 

15. Severability.

If any term or other provision of this Agreement is determined to be invalid, illegal, or incapable of being enforced by any rule of law, or public policy, all other conditions and provisions of this Agreement shall nevertheless remain in full force and effect.  Upon such determination that any term or other provision is invalid, illegal or incapable of being enforced, the Parties hereto shall negotiate in good faith to modify this Agreement so as to affect the original intent of the Parties as closely as possible, in a mutually acceptable manner.

 

16. Dispute Resolution:

Choice of Law; Mandatory Mediation; Arbitration; Choice of Venue; Jurisdiction.  This Agreement (and any claims or disputes arising out of or related hereto or thereto, whether for breach of contract, tortious conduct or otherwise, and whether predicated on common law, statute, or otherwise) shall be governed by, and construed in accordance with the laws of the State of Colorado, United States of America, irrespective of the choice of law principles of any other state or country, including all matters of validity, construction, effect, enforceability, performance, or remedies.  The Parties explicitly agree that in the event You breach this Agreement, Canton will be entitled to utilize as a measure of damages the full purchase price of any good(s) at issue in such dispute.

16.1 Disputes You Have Against Canton.

In the event You have a dispute against Canton that arises out of or relates to this Agreement, You agree that You will adhere to following dispute resolution procedure: (1) You must first provide to Canton written notice of the dispute detailing the nature and factual circumstances of Your complaint as well as the relief You are seeking (the “Notice of Dispute”).  The Notice of Dispute must be emailed to help@cantonopticsusa.com. Failure to submit a Notice of Dispute to Canton before initiating litigation or arbitration shall be deemed a forfeiture of any and claims You may have had against Canton. (2) If You and Canton are unable to resolve Your dispute to Your satisfaction within sixty days of Canton’s receipt of the Notice of Dispute, You hereby irrevocably and unconditionally agree that any disputes You have that arise from or are related to this Agreement (in the broadest interpretation possible) shall be submitted to mandatory and binding arbitration through JAMS, shall be governed by the Federal Arbitration Act, and shall use the JAMS’ then-applicable Comprehensive Arbitration Rules and Procedures.  In that event, the Parties irrevocably and unconditionally submit to the personal jurisdiction of JAMS, and the Parties shall select a single neutral arbitrator who shall issue a reasoned opinion along with the arbitration award at the conclusion of the final arbitration hearing.  Either Party may then petition a court of competent jurisdiction for confirmation of the arbitration award and for entry of judgment based on such award.  The Parties agree that the sole and exclusive venue for any litigation or arbitration arising out of or related to this Agreement shall be proper only in the State of Colorado, United States of America, and for the purpose of confirming an arbitration award (or if the arbitration requirement is deemed waived) the Parties irrevocably and unconditionally consent to the sole and exclusive personal jurisdiction of the state or federal courts of the State of Colorado over the Parties and agree to be bound by any judgments, orders, or decrees issued from those courts.

16.2 Disputes Canton Has Against You.

In the event Canton has a dispute against You, Canton shall have sole and exclusive discretion to decide whether to bring its claims against You either in a court of competent jurisdiction or through mandatory binding arbitration.  In the event that Canton elects to bring its claims via arbitration, it will do so through JAMS and shall proceed utilizing JAMS’ then-applicable Comprehensive Arbitration Rules and Procedures, and You irrevocably and unconditionally submit to the personal jurisdiction of JAMS.  You agree that the sole and exclusive venue for any litigation or arbitration arising out of or related to this Agreement shall be proper only in the State of Colorado, United States of America, and for the purpose of litigation on the merits or for confirming an arbitration award You irrevocably and unconditionally consent to the sole and exclusive personal jurisdiction of the state or federal courts of the State of Colorado over You and agree to be bound by any judgments, orders, or decrees issued from those courts.

 

17. Attorney Fees and Costs.

Should Canton be determined to be the prevailing Party in any arbitration, litigation or other action arising from or related to this Agreement, then Canton shall be awarded its reasonable attorneys’ fees and costs, including, but not limited to, the cost of collection, to be paid by You.

 

18. Waiver of Jury Trial.

THE PARTIES HEREBY UNCONDITIONALLY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY DISPUTE. The scope of this waiver is intended to encompass any and all disputes that may be filed in any court or other tribunal (including, without limitation, contract claims, tort claims, breach of duty claims, and all other common law and statutory claims).

 

19. Waivers.

No failure or delay of a Party in exercising any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or power, or any abandonment or discontinuance of steps to enforce such right or power, or any course of conduct, preclude any other or further exercise of any other right or power.  The rights and remedies of the Parties hereunder are cumulative and are not exclusive of any rights or remedies which they would otherwise have hereunder.  Any agreement on the part of any Party to any such waiver shall be valid only if set forth in a written instrument executed and delivered by such Party.

 

20. No Intended Third-Party Beneficiaries.

This Agreement is not intended to benefit any third-party, and does not create any third-party beneficiaries. Accordingly, this Agreement may only be invoked or enforced by You or by Canton.

 

21. Modification of Statute of Limitations.

YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO THE WEBSITE, THE APPLICATION, OR THE PRODUCTS MUST BE FILED BY YOU WITHIN ONE (1) YEAR FROM THE EARLIER OF: (a) THE DATE OF THE APPLICABLE PURCHASE ORDER, OR (b) THE DATE THE CLAIM OR CAUSE OF ACTION ACCRUED, OTHERWISE SUCH CLAIM OR CAUSE OF ACTION SHALL BE FOREVER BARRED.

 

22. Subsequent Versions of Agreement.

If Canton in its sole discretion decides to modify the terms of this Agreement in the future, Canton will post the revised Terms to the Website with or without notice to You. You acknowledge that each time You use the Website or place an order for a Product, You are agreeing to the latest version of this Agreement as posted on the Website, and You agree to review this Agreement each time You use the Website so that You can become aware of any modifications made to this Agreement.

 

23. Incorporation; Conflicts of Terms.

This Agreement incorporates by reference the terms and conditions of Canton’s Return Policy accessible at https://www.cantonopticsusa.com/30-days-returns/ (the “Return Policy”), and Canton’s Warranty Policy accessible at https://www.cantonopticsusa.com/five-year-warranty/ (the “Warranty Policy”), and Canton’s Privacy Policy accessible at https://cantonopticsusa.com/privacy-policy/ (the “Privacy Policy”), and any other policy that Canton may in its sole discretion include on the Website from time to time (the “Other Policies”).  This Agreement, together with the Return Policy, the Warranty Policy, the Privacy Policy, and any Other Policies created by Canton that exist on the date You enter into this Agreement shall constitute the full, final, and entire understanding and agreement between the Parties with regard to the subject matters hereof and supersedes all other prior and contemporaneous agreements and understandings, both written and oral, among the Parties with respect to the subject matter hereof. You acknowledge that the the Return Policy, the Warranty Policy, the Privacy Policy, and the Other Policies are presented separately for Your benefit in an easy-to-understand format containing the essential elements of each such policy; however, to the extent any inconsistency or conflict exists between the terms of this Agreement and the Return Policy, the Warranty Policy, the Privacy Policy, or the Other Policies or any other agreement that may exist between the Parties, You agree the terms of this Agreement shall control.

 

24. Survival of Terms.

Any and all provisions of this Agreement that would reasonably be expected to be performed after the termination or expiration of this Agreement shall survive and shall be enforceable after such termination or expiration including, without limitation, provisions relating to ownership, indemnification, limitation of liability, and governing law.

 

Canton Optics USA’s Terms of Service was last revised and updated on March 23, 2025.